How Strive Works
Strive works around the way your plumbing company already handles calls — stepping in when you need coverage and getting the right information back to your team.
You decide when Strive answers, how urgent calls are handled, and where service requests go.
From incoming call to service request.
Customer calls your existing business number
Your team answers when available
If nobody can answer or it's after hours
Strive answers
Customer + job information is captured
Urgency is identified
Approved escalation rules are used when needed
Your team receives the service request
01Customer calls your existing business number
02Your team answers when available
03If nobody can answer or it's after hours
04Strive answers
05Customer + job information is captured
06Urgency is identified
07Approved escalation rules are used when needed
08Your team receives the service request
You decide when Strive steps in.
Overflow & After Hours
Your team keeps answering calls normally. When nobody can get to the phone, or when the business is closed, Strive can step in.
Immediate Answer
Strive can also answer immediately when you want every incoming call handled first.
The setup is based on how your company already operates. We determine the right coverage with you during implementation.
Keep the number your customers already know.
Strive is designed to work with your existing business phone setup. Depending on your coverage, calls can be forwarded to Strive when they need to be handled.
You don't need to advertise a completely different customer-facing number just to use Strive.
Strive doesn't have to replace your team.
If someone already answers your phones, they can keep doing that. Strive can provide coverage when your team is busy, already on another call, after hours, or otherwise unavailable.
The goal is simple: give the caller somewhere useful to go when a person on your team can't answer.
Urgent calls follow rules you approve.
Strive can identify urgent plumbing situations based on the information the caller provides and follow the escalation process configured for your company.
Urgent call identified
Attempt approved on-call contact
Attempt approved backup if configured
Service request sent to your team
Your company decides who should be contacted and how these situations should be handled. Escalation attempts and notifications depend on the approved configuration and service availability; Strive does not guarantee that a contact will answer or provide emergency response.
Your team gets the information from the call.
The goal is to give your team enough context to understand the request without starting from a blank voicemail.
Your business. Your rules.
Strive is configured around your company — when it answers, what information it collects, who receives service requests, and how approved urgent situations are escalated.
During your consultation, we'll look at how calls are handled in your business today and determine what type of setup would make sense for you.
We'll make it specific to your business on the consultation.
You've seen why missed calls matter, experienced how Strive handles a plumbing call, and seen how the system fits into a plumbing company. On our call, we'll use your actual numbers and current phone process to determine what makes sense for your business.